Job Description

Airport Lounge Server

Abby's Catering has been delivering one-of-a-kind culinary and hospitality experiences since 1980. We proudly serve private, corporate, and commercial aviation clients, including high-profile travelers and global airline partners. Our reputation is built on exceptional service, operational excellence, attention to detail, and creating memorable hospitality experiences for every guest we serve.

The Airport Lounge Server is responsible for supporting a polished, clean, and high-end lounge experience for premium airline passengers. This role supports both front-of-house and back-of-house operations by providing professional guest service, maintaining buffet presentation, clearing and resetting dining areas, supporting dishware and service flow, and helping keep the lounge guest-ready at all times. This position is ideal for someone who is dependable, service-minded, detail-oriented, and comfortable working in a fast-paced airport hospitality environment.

Reports To: Lounge Supervisor / Operations Manager Location: IAH Airport Schedule: Flexible shifts may vary based on business needs Availability: Airport lounge operations may run 7 days a week, including weekends and holidays

Essential Functions

• Provide professional, warm, and polished hospitality to lounge guests
• Maintain a clean, organized, and welcoming dining environment
• Assist guests with food and beverage service as needed
• Take and deliver guest requests with accuracy, professionalism, and attention to detail
• Communicate menu items, allergens, lounge amenities, and service information when needed
• Monitor buffet presentation and replenish food items before they run low
• Maintain buffet cleanliness, organization, serving utensils, and presentation standards
• Bus tables promptly, removing dishes, glassware, linens, and trash as needed
• Clear, clean, and reset tables for incoming guests
• Load and unload dishware, glassware, and utensils as needed
• Ensure glassware, cutlery, and service items are clean, polished, and ready for use
• Keep storage, service, and back-of-house areas clean, stocked, and organized
• Follow food safety, sanitation, and cleanliness standards at all times
• Support the lounge team during peak service periods and changing operational needs
• Communicate guest concerns, supply needs, maintenance issues, or service concerns to leadership promptly
• Maintain a professional appearance and polished demeanor while working in guest-facing areas
• Candidate will be cross-trained to assist other areas when needed

Requirements

• Previous experience in hospitality, food service, restaurants, hotels, fine dining, airport lounges, catering, or related service environments preferred English proficiency required; must be able to speak, read, and understand English for safety training, documentation, and operational communication
• Bilingual or multilingual ability strongly preferred
• Strong communication skills and a guest-first mindset
• Professional appearance and polished demeanor required
• Ability to remain calm, courteous, and professional in a fast-paced, high-traffic airport environment
• Reliable, punctual, detail-oriented, and able to follow procedures accurately
• Ability to work well with a diverse team
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays
• Ability to pass required background check, drug screening, airport badging, TSA, U.S. Customs, and/or airport security clearance requirements as applicable

Physical Requirements

• This is an active, hands-on role that requires frequent movement throughout the shift.
• Team members may be required to stand, walk, bend, reach, carry trays, lift supplies, move through guest areas, and support both front-of-house and back-of-house service needs.
• Ability to safely lift and carry up to 50 lbs. as needed
• Comfortable working with professional-grade cleaning products and following safety data sheets
• Ability to work flexible schedules, including weekends and holidays
• Ability to pass required background check, drug screening, airport badging, TSA, U.S. Customs, and/or airport security clearance requirements as applicable

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