Intake & Case Manager with Receptionist Duties
Eddington Law | Personal Injury Firm — Denver, CO | Full-Time | On-Site
About the Role
Eddington Law, a personal injury firm in Denver, is seeking a detail-oriented, people-first Intake & Case Manager to be the heartbeat of our office. This hybrid role combines front-desk reception, new client intake, and active case management — ideal for someone who thrives on organization, empathy, and keeping many balls in the air.
You will be the first voice a potential client hears when they call after an accident, and the steady hand guiding them through their case from first call to resolution.
Key Responsibilities
Client Intake (60%)
- Answer inbound calls, texts, and web inquiries promptly and professionally using Clio Grow
- Conduct thorough intake interviews with prospective clients (phone and in-person)
- Collect accident details, insurance information, and documentation
- Qualify leads, schedule consultations, and follow up on pending sign-ups
- Run conflict checks and open new case files
Case Management (30%)
- Manage a caseload of personal injury matters from intake through settlement using Clio Manage
- Request and track medical records, bills, and police reports
- Communicate regularly with clients, providing status updates and empathetic support
- Coordinate with medical providers, insurance adjusters, and opposing counsel
- Maintain case deadlines, calendars, and statutes of limitations
- Prepare demand packages and settlement documentation
- Update case statuses and notes in SmartAdvocate consistently
Receptionist / Front Office (10%)
- Greet office visitors warmly and manage the reception area
- Screen and route incoming calls; take accurate messages
- Handle incoming/outgoing mail, deliveries, and scanning
- General administrative support as needed
What We're Looking For
REQUIRED: Bilingual in English and Spanish — fluency in both languages is a MANDATORY requirement for this role.
- 1+ years in a law firm (PI preferred) OR 2+ years customer service/medical office with strong admin skills
- Experience with Clio Grow and Manage
- Excellent phone presence and written communication
- Strong organizational skills and attention to detail
- Ability to handle sensitive information with confidentiality
Preferred: PI/medical terminology familiarity, notary certification
Compensation & Benefits
- $40,000–$55,000 based on experience
- Health insurance stipend up to $500/month
- Paid time off + paid holidays
- Growth opportunities as the firm expands
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