Job Description

Job Description

Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Taking beverage orders from patrons, suggesting or describing cocktails, spirits, wines, beers, etc., and transmitting orders to bartender

• Receiving and placing beverage orders on a service tray, adding fruits, garnishes, decorations, etc. as required before serving to guests

• Totaling checks and collecting payment for beverages

• Dispensing bottled beverages, confections, or any other item upon the request of the guest.

• Returning empty glasses and maintaining neat and clean work and customer service areas 

• Serving hors d'oeuvres and snacks at private or catered parties as requested

• Performing other duties as assigned by immediate supervisor or management

Qualifications:

• Minimum age 18 to serve alcoholic beverages.

• Must have verifiable work experience as a server.

• Must be able to pass the accredited alcohol server test (RAMP) within the probation period.

Knowledge, Skills, and Abilities:

• Must present a neat and orderly appearance and friendly, courteous attitude

• Ability to handle monetary transactions

Job Demands:

• Must be able to work and stand for long periods of time.

• May include some mornings. Mostly afternoons/evenings including weekends and holidays.

• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which may require evening, weekend, and holiday hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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